The Role of Hotel Software Technology in the Post-COVID World

Prior to COVID-19, human touch was a key factor for a pleasant hotel guest experience. Face-to-face interactions with hotel staff weren’t something to fear but worth looking forward to, especially in terms of concierge services. They were necessary in order to exceed the expectations of the guests and inspire loyalty in them.

In the post-COVID world, people still expect human interaction in hotels, but contactless services have come to the fore. From check-in and check-out to payment and many other benefits, contactless technology helps minimize interaction and reduce/eliminate physical touch points.

Hotel operators should implement the latest hotel software technology to increase customer loyalty, increase bookings, and generate more revenue in the post-COVID world.

Before exploring how hotel management software and other technologies can help them transform operations, let us first understand what hotel guests expect from the post-COVID hospitality industry.

What are the Expectations of the New Hotel Guest Experience?

Hotel Software Technology

These days, health and safety concerns are the top priority. Hotel guests expect to strengthen hygiene procedures, which means frequent sanitizing high-touch surfaces throughout the day and providing usable hand sanitizing stations. Some guests do not want room service staff to clean the room during their stay but provide services on request.

Other expectations are mobile check-in and check-out, as well as various other automated services that they can access through their mobile phone, such as ordering room service, reserving a restaurant table, or booking tickets for events.

Hotel guests also look forward to flexible arrangements and cancellation policies. These are essential to increase confidence and maintain customer loyalty. If people know that they will not lose money if they cancel their trip due to potential travel restrictions, they will be more confident in making a booking.

How does Technology ensure the Safety of Guests during the Pandemic?

Hotel Software Technology

Technology currently plays a vital role in the hotel industry because it can ensure the safety of hotel guests and employees during the pandemic.

An example is a keyless entry system, replaced by a mobile room key. This is what most hotel guests expect under the new standard, as they do not have to touch the doorknobs, which are some of the most frequently touched surfaces.

Various hotel software technologies enable guests to access and pay for all convenient facilities and additional services through mobile devices. Moreover, they can request any service without having to face-to-face with hotel staff, thereby maintaining social distancing.

Technology gives hoteliers the opportunity to provide pre-made meals that guests can check out on their website. They can make the purchase at the time of booking so that the staff can bring their order to the room and store it safely in the minibar before they arrive.

Non-contact temperature measurement kiosks and thermal imaging cameras have also become very important in hotels. The former helps to screen guests upon arrival, while the latter helps to monitor their body temperature during their stay without having to recheck the body temperature manually.

How Technology can help Hotels Operate with Less Staff

Hotel Software Technology

Since hotels can use technology to minimize face-to-face interactions, it is apparent that they can manage various operations with fewer employees. They can use hotel management software to automate a large number of repetitive tasks, thereby freeing up a lot of time for employees.

Although some hoteliers choose to reduce their employees due to technology, others see it as an opportunity to unlock more revenue.

Embracing technology does not necessarily require fewer employees. In fact, it opens the door to new job opportunities. It makes employees more productive and efficient, so there is more room for hiring and thus more revenue.

In addition, it frees up space for improving the skills of hotel staff, which also helps increase hotel revenue. Multi-skilled hotel staff can help the hotel stay competitive and provide a great guest experience.

With time-saving technology, employees can also have more time to personalize their services and ensure that everyone can check in smoothly and enjoy a pleasant hotel stay.

Role of Non-Contact Check-In/Checkout & QR Menus in Hotel Operations

Hotel Software Technology

The hotel’s non-contact check-in and check-out services have become the industry norm in the post-COVID recovery world. They eliminate the need to interact with front desk staff, thereby improving the health and safety of hotel guests and employees.

Many hotels have installed self-service check-in and check-out kiosks, but using hotel management software can simplify these services even more. It enables guests to check-in, check out and pay for their accommodation via mobile phones without downloading any apps.

The same is true for the QR menu. Physical menus are gradually becoming a thing of the past because they are one of the most touched surfaces in hotels. Instead, guests can now scan the QR code with their smartphones to view all the food and beverage offers.

The QR menu allows seamless menu alterations without the need to print new menus, thereby saving costs.

How Aatithya PMS helps Hoteliers reshape their Operations

Aatithya PMS is a user-friendly hotel management software solution that can help you provide the highest level of service with minimal infrastructure and running costs.

With Aatithya PMS in your corner, you can provide guests with mobile check-in and check-out services, enabling them to view your QR menu on their smartphones and seamlessly manage their accommodation.

You can establish real-time communication with guests, employees, and travel agencies, manage reservations, record guest history, send personalized recommendations, manage payments, collect feedback, and more. You can optimize all hotel operations, become more efficient and increase your revenue.

Book an online demo now and learn about the hotel operations of our affordable integrated hotel management software.

What are the Key Benefits of using a Hotel Management Software System?

Investing in the right Hotel technology can bring you various benefits. The benefits will vary depending on the software solution you choose to use. Understand your current and future technical and business goals, and find out the correct software that is fully consistent with your goals and helps you achieve that.

Aatithya Hotel Management Software can automate the entire gamut of Hotel and Restaurant systems & operations with maximum ease.

Here are some of the Benefits of using Aatithya

Transition from Management Tasks to Guest Focus

Aatithya plays an essential role in transforming your employees from operation-oriented to guest-oriented. By automating hotel operations, it takes the hassle out of your staff and enables them to deliver exceptional guest services to make your guest’s stay an unforgettable experience. With Aatithya HMS, you can achieve high operational efficiency by reducing labor costs and other operating expenses.

A Reliable Way to Get More Direct Bookings

Hotel Management Software System

Aatithya can help you get more commission-free bookings directly through your website. If you have not invested in an online booking engine, you have missed the perfect opportunity to convert website visitors into your guests. Providing your customers with the easiest way to contact is the best way to increase direct bookings. You can achieve this by integrating your website with Aatithya, an easy-to-use online booking system. As the use of mobile devices increases, you must create a responsive or optimized website for mobile devices to ensure a smooth booking process.

Explore New Profits by Increasing Visibility

In this digital age, having a solid online influence is essential to acquiring new customers. Aatithya can maximize your global visibility by promoting your property in OTA and other distribution channels. Thus, you can reach new profits that you did not even think about before.

Hotel operators need to log in to multiple third-party systems to add rooms, edit prices, facilities, etc. However, with effective property management systems and intuitive booking engines such as Aatithya, both integrated with powerful channel managers, adding and editing prices have become smooth sailing across all distributions.

Turn Your Guests into Loyal Customers

Hotel Management Software System

Indirect competition is intensifying. In order to surpass competitors, hoteliers need to demonstrate the value they provide to their guests. Anticipating customer needs and providing related services are the keys to success. Aatithya hotel management software comes with a comprehensive guest history. It can help hoteliers understand the needs of guests from their last stay and help them make their next stay a pleasant one.

Features of Aatithya Hotel Management System

  • Comprehensive dashboard
  • Easy check-in & check-out
  • Intuitive interfaces
  • Report & Analytics
  • Role-based access
  • Centralized platform
  • Mobile optimization
  • Secure Payment Gateway
  • Mobile booking
  • Responsive Booking Engine
  • Integrated to 200+ booking channels
  • Real-time reports on Mobile

Wrapping Up

Aatithya is the most comprehensive hotel management software. With intuitive built-in modules, you can easily manage all hotel operations on a unified platform. Furthermore, with mobile solutions, you can instantly manage and access important records.

Are you looking for hotel management software? Do you want to improve hotel operations, guest satisfaction, and revenue?

Sign up for a free trial now.

Why Hoteliers Required A Hotel Management Software System?

The ultimate reason for hoteliers to rely on hotel management software technology is to gain an advantage from their basic hotel operations. In the fast-paced world of technology, guests expect their hosts to provide faster service. However, managing operations and meeting the needs of ultra-high-end guests proved to be a huge challenge.

Aatithya  can help you find the right fit between hotel operations and guest management. Read on to learn how Aatihya can streamline all your hotel operations.

Manage Operations

Your hotel needs a centralized Property Management System to streamline operations and deliver effective results. Aatithya can help hoteliers make reservations, room bookings, check-in and check-out, posting, night audits, and extend guest stay with just a few clicks. This dramatically reduces the time spent on administrative tasks and allows you to focus on increasing new revenue streams.

Manage Bookings  Hotel Management Software

The Property Management system of Aatithya can help your staff quickly manage hotel bookings. Your staff will be notified after receiving the booking, and it will be automatically updated on the booking platform. Therefore, the time involved in manually updating the bookings is reduced, and other errors such as overbooking are avoided. In this way, the right Property Management Software allows your staff to interact more with guests instead of participating in arduous tasks.

Manage Distribution Channels

To be updated in this digital world, hoteliers must establish a digital footprint in distribution channels, including Online Travel Agencies (Expedia, Priceline, etc.), Metasearch engines (Google Hotel Ads, Trivago, etc), Global Distribution System (GDS), and Internet Distribution System (IDS). Connecting to these channels can help you show up when guests search for hotels or accommodations.

In order to effectively manage this, you need a reliable channel manager that integrates with your hotel’s PMS and other third-party booking systems. With Aatithya’s integrated channel manager, you can easily update the real-time information of the hotel room.

Manage Guests

Hotel Management Software

The real purpose of the hospitality industry is to meet the needs of the guests and make them gratified. With the changes of the times, the expectations of the guests are also changing! Therefore, it is important to understand the unmet needs of discerning guests, which helps you provide valuable services.

Aatithya has a detailed guest history record, which allows you to understand the needs and preferences of guests by analyzing their previous stays and assists in providing personalized services during their second visit. With this guest insight data, you can also understand the new needs of guests and make personas to create effective marketing campaigns.

With proper hotel management software such as Aatithya, managing hotel operations and guests become super easy.

Wants to explore more about Aatithya?

Hospitality Management System: 5 Reasons Why Every Hotel Owner Needs the Technology

Technology is an essential resource in today’s business world, and this is why the Hospitality Industry is accepting the same. From improving daily operations to simplifying administrative processes, Hotel owners can reap the benefits from investing in technology.

Another fact is that competition in the hospitality industry is very fierce, although more and more customers prioritize personalized experiences. In this case, this means that hoteliers should provide the best possible customer experience in order to remain competitive in the market.

Some of the methods hotel owners use to improve the guest experience include:

  • Requesting post-stay feedback
  • Providing online reservations and booking solutions
  • Prioritizing guest room experience and on-site interaction with hotel staff

Hospitality Management System

Plus, relying on human capital as a hotel operator is expensive, and you may not always get the results you want. Management tasks are time-consuming and can distract your employees from the core operations of your business, which is why technology comes in handy when looking for a solution to this problem.

In the final analysis, the hospitality management system is a reliable solution that can help hotel owners get more benefits from their daily operations.

The following is what you can look forward to after investing in a hotel hospitality management system.

Enhanced Productivity

The performance of your employees directly affects the profit you expect after a certain period of work as a hotel operator, and purchasing a hospitality management system will increase your employees’ work productivity.

It is possible to train your hotel staff using the hospitality management system because it contains a user-friendly interface and reduces errors.

Suppose you have young people in your hotel staff. In that case, their penchant for technology is likely apparent. Modern hotel HMS can better attract them because it comes with technological innovation components that they already know and use.

Hospitality Management System

It can also automate time-consuming management tasks to save time and allow your employees to focus on other income-generating tasks that will ultimately enhance their productivity.

Increases Hotel Efficiency

Depending on the size of your hotel, maintaining and attending to each hotel room can be a challenging task, and delays in preparing rooms for guests prior to check-in can be unavoidable.

The hospitality management system can help employees identify and manage room maintenance needs faster; it alerts service housekeeping staff in real-time of early arrivals to prepare specific rooms on time and informs your employees when customers are checking out.

In this case, the result is that room management in your hotel will become more flexible, which will enhance each guest’s experience and making check-in easier.

Better Guest Experience

The automation of hotel daily operations and management tasks can promote the consistency of providing quality services in the following areas;

  • Integrate in-depth guest information to help personalize offers and guest experience.
  • Improve the visitor portfolio to achieve faster and more accurate billing.
  • Simplify customer bookings and promote instant guest communication through the reservation module.
  • Improve order management by enhancing the response time of room service.
  • Facilitate mobile booking and fast check-in and check-out, thereby improving the customer experience.

Hospitality Management System

In addition to analysing customer feedback, the hospitality management system will also remember customer preferences, pre-stay, and post-stay communication, which provides your staff with valuable insights to prioritize a better guest experience.

Streamlines Hotel Reporting

Part of the driving force for the growth of the hotel industry includes timely and comprehensive reports, and hospitality management systems can help you achieve this goal.

Guest room and tax reports, night audits, housekeeping, shift audits, departure/arrival reports and detailed analysis information that the hotel’s HMS system can generate.

In this case, when you buy trusted hospitality software, you can also track inventory, revenue, bookings and gain insights into hotel performances.

Maintains Security

After installing the HMS software, hotel owners can download and analyse the data available in the system while keeping that information secure with the latest technology.

Hospitality management system users do not have to worry about viruses or errors because firewalls and authentication gateways protect software and internal data from hacker attacks.

The data in your HMS will also remain encrypted and backed up, and if the computer breaks or the laptop goes missing in your hotel, users can still access the information they need from the HMS.

Wrapping Up

Technology continues to influence operations across industries, and the hospitality industry is no exception, especially with the advent of a mobile app that can improve the mobility and communication of employees in these establishments.

If you rely entirely on human capital as a hotel owner, you may be losing more than you gain, and if you don’t act appropriately and quickly, you may find that your operations hang in the balance when it’s too late.

Aatithya is a hotel HMS system, an investment whose benefits far exceed the money you invested in your purchase, and therefore it would be a wise decision to use it in your establishment.

So, would you like to try the best hotel management software for your laboratory? Get schedule a demo with one of our sales representatives and see for yourself how awesome it is.

If you have any queries related to this Hotel Management Software, don’t hesitate to get in touch with supportdesk@dataman.in, and we’ll be in touch via email.

Request a Demo